Returns policy and form
1. Customers who are consumers, i.e. natural persons concluding contracts for purposes not directly related to business or professional activity, have the right to withdraw from a distance contract without giving a reason.
2. Goods that are included in the Seller's offer and are manufactured according to individual specifications provided to the Seller by the Customer, in accordance with Art. 38 point 3 of the Act of May 30, 2014 on consumer rights, Consumers are not entitled to withdraw from the contract concluded with the Seller on the basis of the placed Order.
3. Returns should be sent to the Seller's address with the note "return" and complete the contract withdrawal form - in consultation with the store Seller.
4. If the right of withdrawal is exercised within 14 days, the cost of returning the goods is borne by the Buyer.
5. After receiving and positively verifying the returned products, the Seller will send a correction document for the returned products to the Buyer for confirmation.
6. After receiving confirmation (copy of the document), the Seller will refund the price of the products to the bank account provided by the Buyer within 14 days of receiving the goods and appropriate documentation. Delivery costs are not refundable.
7. Goods sold in the Store are covered by the manufacturer's warranty, counted from the date of delivery of the Goods. If a defect in the Goods is discovered, the Customer is obliged to submit a complaint to the Seller along with a warranty card. Under the warranty, the Guarantor will consider the notification within 14 days from the date of receipt of the complaint from the Customer. The Seller will notify about the date of repair or replacement or about the refusal to provide services under the warranty. The rights arising from the warranty do not limit or exclude the Consumer's right to complain about the Goods under the warranty.
